Tuesday, May 31, 2011

Top 5 Customer Service & Delivery Books

Again, I found that I needed to merge two categories to find a strong top five.  If you are looking to delight and deliver these are some great reads.


1. The Fred Factor, Mark Sanborn

2. What Customers Want, Anthony W. Ulwick

3. The Ultimate Question, Fred Reichheld

4. Execution, Larry Bossidy and Ram Charan

5. A Sense of Urgency, John P. Kotter